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Industry Trends

Operational trends 2025: Is your GPO delivering?

March 13, 2025

Savvy operators are balancing tight budgets while focusing on keeping customers and guests not only satisfied—but truly delighted.

In Trends 2025: The playbook, you’ll find the solutions where a leading GPO (Group Purchasing Organization) like Entegra provides meaningful support. Operators in restaurants, lodging, golf, senior living, and other hospitality-driven industries need to stand out—while also saving.

A smoothly run operation enhances the guest and customer experience. Some of the top operational trends that the Entegra team—including Entegra Culinary Consulting—are tracking in 2025:

Creative staffing: Cross-training your staff is one way to cope with ongoing labour shortages and staffing challenges. Your GPO should make it easy to access temporary labour support and provide affordable access to short-form training videos for your frontline staff.

Instagram-worthy guest experiences: Guests want memorable, shareable experiences. Say yes to neon signage, tailored playlists, live music, and custom scents, and lean into how your GPO can ensure brand consistency while embracing creativity.

AI-powered, data-driven insights: Successful operators can no longer rely on history and hunches. When it comes to purchasing, every penny counts. At Entegra, our clients tap into a real-time, AI-powered “shopping assistant” that helps them find savings while shopping on their distributors’ e-store. Is your GPO providing cutting-edge digital tools that fuel better purchasing decisions? If not, let’s connect.

Health and wellness amenities: Create a haven for your guests, no matter what industry you’re in. Spa treatments, fitness programs, and biophilic design elements (natural lighting, air quality/ventilation, calming colours, and more) bring serenity forward. A GPO like Entegra can connect you with a dynamic array of suppliers to elevate your guests’ experience to new heights.

Cleanliness protocols: Recent recalls tied to E. coli and listeria have placed sanitation and safety at the top of any operator’s list. Entegra offers consultation, training, and sanitation certifications to build trust and transparency both internally and externally.

Ready to ride these operational trends and others toward more profit in 2025? Download Entegra’s annual Trends 2025 report and contact Entegra today!

March 13, 2025

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